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IT Overview
How and when companies and organizations use
technology are critical to remaining competitive. IT systems managers
play a vital role in the technological direction of their organizations.
They do everything from constructing the business plan to overseeing
network security to directing Internet operations.
Computer and information systems managers plan, coordinate, and direct
research and facilitate the computer-related activities of firms. They
help determine both technical and business goals in consultation with
top management and make detailed plans for the accomplishment of these
goals. For example, working with their staff, they may develop the
overall concepts and requirements of a new product or service, or may
identify how an organization’s computing capabilities can effectively
aid project management.
IT systems managers direct the work of systems analysts, computer
programmers, support specialists, and other computer-related workers.
These managers plan and coordinate activities such as installation and
upgrading of hardware and software, programming and systems design,
development of computer networks, and implementation of Internet and
intranet sites. They are increasingly involved with the upkeep,
maintenance, and security of networks. They analyze the IT needs of
their organizations from an operational and strategic perspective and
determine immediate and long-range personnel and equipment requirements.
They assign and review the work of their subordinates and stay abreast
of the latest technology to ensure the organization does not lag behind
competitors.
The duties of IT systems managers vary with their specific titles. Chief
technology officers, for example, evaluate the newest and most
innovative technologies and determine how these can help their
organizations. The chief technology officer, who often reports to the
organization’s chief information officer, manages and plans technical
standards and tends to the daily information technology issues of the
firm. Because of the rapid pace of technological
change, chief technology officers must constantly be on the lookout for
developments that could benefit their organizations. They are
responsible for demonstrating to a company how information technology
can be used as a competitive tool that not only cuts costs, but also
increases revenue and maintains or increases competitive advantage.
Management information systems (MIS) directors manage information
systems and computing resources for their organizations. They also may
work under the chief information officer and plan and direct the work of
subordinate information technology employees. These managers oversee a
variety of user services such as an organization’s help desk, which
employees can call with questions or problems. MIS directors also may
make hardware and software upgrade recommendations based on their
experience with an organization’s technology. Helping ensure the
availability, continuity, and security of data and information
technology services is the primary responsibility of these workers.
Project managers develop requirements, budgets, and schedules for their
firms’ information technology projects. They coordinate such projects
from development through implementation, working with internal and
external clients, vendors, consultants, and computer specialists. These
managers are increasingly involved in projects that upgrade the
information security of an organization.
LAN/WAN (local area network/wide area network) managers provide a
variety of services, from design to administration of the local area
network, which connects staff within an organization. These managers
direct the network and its computing environment, including hardware,
systems software, applications software, and all other computer-related
configurations.
IT systems managers need strong communication skills. They coordinate
the activities of their unit with those of other units or organizations.
They confer with top executives; financial, production, marketing, and
other managers; and contractors and equipment and materials suppliers.
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Source: US Department of Labor, Bureau of Labor Statistics
For More Information go to http://www.bls.gov/oco/
